Many organizations don’t even realize they’re in a blind spot and they don’t see the immediate need to embark on digital transformation because they haven’t seen how their businesses might be impacted.
This year’s Tech Poll results confirm that emerging technology projects and applications remain top of mind for tech leaders, and that these capabilities are essential for organizations to remain competitive in this time of digital transformation.
Organizations are turning to digital-first business solutions to improve multiple parts of the business
CRM Became the Largest Software Market in 2017 and Will Be the Fastest Growing Software Market in 2018
The strong growth rate of CRM software revenue is driven in particular by the segments of lead management, voice of the customer and field service management.
Worldwide End-User Device Spending Set to Increase 7 Percent in 2018; Global Device Shipments Are Forecast to Return to Growth
By 2020, artificial intelligence (AI) capabilities on smartphones will offer a more intelligent digital persona on the device. Machine learning, biometrics and user behavior will improve the ease of use, self-service and frictionless authentications.